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Privacy
Policy
 

1. INTRODUCTION

Heritage Blinman Mine ("we", "us", "our") operates as a heritage tourist attraction located at Mine Road, Blinman, South Australia 5730.

 

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

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This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:

  • Visit our website (www.heritageblinmanmine.com.au)

  • Book a mine tour through our online booking system

  • Contact us via email, phone, or in person

  • Subscribe to our newsletter or communications

  • Participate in our tours and activities

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.

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2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following types of personal information:

When You Book a Tour:

  • Full name

  • Email address

  • Phone number

  • Number of guests (including children)

  • Payment information (processed securely by our payment provider)

  • Special requirements or accessibility needs

  • Any other information you voluntarily provide

When You Contact Us:

  • Name

  • Email address

  • Phone number

  • Contents of your inquiry or message

When You Subscribe to Our Newsletter:

  • Email address

  • Name (optional)

  • Subscription preferences

When You Visit Our Website:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on pages

  • Referring website

  • Location data (general geographic area)

During Your Visit:

  • Photographs or videos taken during tours (for promotional purposes, with consent)

  • Feedback or reviews you provide

 

2.2 Information We Do Not Collect

We do NOT collect:

  • Sensitive information (such as health information) unless you voluntarily provide it for safety purposes

  • Credit card details directly (all payments are processed securely through our third-party payment provider)

  • Information from children under 18 without parental/guardian consent

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3. HOW WE COLLECT INFORMATION

We collect personal information through:

  • Online Booking System: Via Bookeo (our booking platform provider)

  • Website Forms: Contact forms, newsletter signup forms

  • Email and Phone: Direct communications with our team

  • In Person: When you visit the mine office or participate in tours

  • Social Media: When you interact with our Facebook or Instagram pages

  • Cookies and Website Analytics: Via Google Analytics and similar tools

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4. HOW WE USE YOUR INFORMATION

4.1 Primary Purposes

We use your personal information to:

Tour Operations:

  • Process and confirm your booking

  • Send booking confirmations and reminders

  • Communicate tour details, meeting points, and important information

  • Manage tour schedules and capacity

  • Contact you about changes to your booking

Customer Service:

  • Respond to your inquiries and requests

  • Provide customer support

  • Address complaints or concerns

  • Improve our services based on feedback

Marketing and Communications:

  • Send newsletters (only if you've subscribed)

  • Share heritage stories, historic photos, and mine updates

  • Inform you of special events or offers

  • Request reviews or testimonials

Legal and Safety:

  • Comply with legal obligations

  • Ensure safety during tours

  • Respond to emergencies

  • Investigate incidents or complaints

Business Operations:

  • Maintain records for accounting and tax purposes

  • Analyse booking trends and visitor patterns

  • Improve our website and services

  • Conduct research and analysis

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4.2 Secondary Purposes

We may use your information for purposes related to the primary purpose of collection, where you would reasonably expect such use.

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5. DISCLOSURE OF YOUR INFORMATION

5.1 Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our business:

Booking Platform:

  • Bookeo (online booking system) - processes and stores booking information

Payment Processing:

  • Square - securely processes credit card payments

  • We do NOT store your full credit card details

  • Payment providers comply with PCI DSS standards

Email Services:

  • Google - manages our email communications

Website Hosting:

  • Wix - hosts our website and may collect website analytics data

Analytics:

  • Google Analytics - tracks website usage and anonymous visitor behaviour

  • You can opt-out using browser settings or Google's opt-out tools

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5.2 Legal Requirements

We may disclose your personal information if:

  • Required or authorised by law

  • Necessary to prevent serious threat to life, health, or safety

  • Requested by law enforcement or government agencies

  • Required to enforce our Terms and Conditions

  • Necessary to protect our legal rights

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5.3 Business Transfers

In the unlikely event of a sale, merger, or transfer of Heritage Blinman Mine operations, your personal information may be transferred to the new owner, subject to the same privacy protections.

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5.4 What We Don't Do

We will NEVER:

  • Sell your personal information to third parties

  • Rent or trade your information

  • Share your information with marketers outside our organisation

  • Spam you with unwanted communications

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6. DATA SECURITY

6.1 How We Protect Your Information

We take reasonable steps to protect your personal information from:

  • Misuse, interference, and loss

  • Unauthorised access, modification, or disclosure

Security Measures Include:

  • Secure Socket Layer (SSL) encryption on our website

  • Secure third-party payment processing

  • Password-protected systems

  • Restricted access to personal information (volunteer staff only)

  • Regular security reviews

 

6.2 Limitations

While we implement appropriate security measures, no system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

You can help protect your information by:

  • Using secure internet connections

  • Keeping booking confirmations private

  • Not sharing passwords or login details

  • Reporting any suspected security breaches to us immediately

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7. DATA RETENTION

7.1 How Long We Keep Your Information

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Booking Information:

  • Retained for 7 years (Australian tax and accounting requirements)

  • Includes booking details, payment records, and communications

Marketing Information:

  • Newsletter subscriptions: Until you unsubscribe

  • Marketing preferences: Until you opt-out or we cease operations

Website Analytics:

  • Typically retained for 26 months (Google Analytics default)

Correspondence:

  • General inquiries: Retained for 2 years

  • Complaints: Retained for 7 years

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7.2 Secure Disposal

When personal information is no longer needed, we securely delete or destroy it to prevent unauthorised access.

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8. YOUR RIGHTS AND CHOICES

8.1 Access to Your Information

You have the right to:

  • Request access to the personal information we hold about you

  • Request a copy of your information

  • Ask about how your information is being used

To request access: Email: info@heritageblinmanmine.com.au Phone: (08) 8648 4782

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We will respond within 30 days. There is no charge for reasonable requests.

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8.2 Correction of Information

If your personal information is inaccurate, out-of-date, or incomplete, you have the right to request correction.

To request correction: Contact us using the details above. We will correct your information within 30 days.

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8.3 Opt-Out of Marketing

You can opt-out of receiving marketing communications at any time:

Email Newsletter:

  • Click "unsubscribe" link at the bottom of any email

  • Email us directly to request removal

Social Media:

  • Unfollow or hide our posts on Facebook/Instagram

  • Adjust your social media privacy settings

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Important: You cannot opt-out of essential communications related to your booking (e.g., booking confirmations, tour changes, safety information).

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8.4 Deletion Requests

You may request deletion of your personal information, subject to:

  • Our legal obligations (e.g., tax records must be retained for 7 years)

  • Legitimate business purposes

  • Outstanding bookings or transactions

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9. COOKIES AND TRACKING TECHNOLOGIES

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your experience.

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9.2 Types of Cookies We Use

Essential Cookies:

  • Required for website functionality

  • Enable booking system operation

  • Remember your session

Analytics Cookies:

  • Google Analytics (tracks visitor behaviour anonymously)

  • Help us understand which pages are popular

  • Improve website design and content

Marketing Cookies:

  • Social media integration (Facebook, Instagram)

  • Enable social sharing features

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9.3 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies

  • Delete existing cookies

  • Allow cookies from specific websites

Note: Disabling cookies may affect website functionality, including the booking system.

Browser Cookie Settings:

  • Chrome: Settings > Privacy and Security > Cookies

  • Firefox: Options > Privacy & Security > Cookies

  • Safari: Preferences > Privacy > Cookies

  • Edge: Settings > Privacy > Cookies

Google Analytics Opt-Out: Install Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

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10. THIRD-PARTY WEBSITES

Our website may contain links to external websites (e.g., Tourism South Australia, Flinders Ranges accommodation providers).

Please Note:

  • We are not responsible for the privacy practices of external websites

  • External sites have their own privacy policies

  • We encourage you to review their policies before providing personal information

Third-party websites include:

  • Social media platforms (Facebook, Instagram, TripAdvisor)

  • Booking and review platforms

  • Partner tourism websites

  • Government information sites

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11. CHILDREN'S PRIVACY

11.1 Age Requirements

Our services are suitable for all ages, including children. However:

  • We do not knowingly collect personal information from children under 18 without parental consent

  • Parents/guardians book tours on behalf of children

  • Parents/guardians provide consent for children to participate

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11.2 Parental Rights

Parents and guardians have the right to:

  • Access their child's information

  • Request correction or deletion

  • Withdraw consent for future use

  • Opt children out of promotional materials

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11.3 Photography of Minors

We may take photographs during tours that include children. Parents/guardians can:

  • Opt-out at the start of the tour

  • Request removal of specific images

  • Decline photo consent during the tour

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12. INTERNATIONAL VISITORS

Heritage Blinman Mine operates in Australia and is subject to Australian privacy laws.

For International Visitors:

  • Your information is stored on servers located in Australia or with service providers who may use international servers

  • Information may be transferred outside Australia to service providers (e.g., email platforms, booking systems)

  • We ensure third parties comply with appropriate privacy standards

  • By using our services, you consent to international data transfers

European Visitors (GDPR): While we primarily operate under Australian law, we respect GDPR principles:

  • Right to access, correction, and deletion

  • Right to data portability

  • Right to withdraw consent

  • Right to lodge complaints with supervisory authorities

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13. PHOTOGRAPHY AND MEDIA CONSENT

13.1 Tour Photography

During tours, our guides or visitors may take photographs or videos.

Our Use of Photos:

  • We may use tour photos for promotional purposes (website, social media, brochures)

  • By participating in a tour, you consent to potentially appearing in promotional materials

  • You can opt-out by informing your guide at the start of the tour

If You Don't Want to Be Photographed:

  • Inform the guide before the tour begins

  • We will make reasonable efforts to exclude you from group photos

  • We cannot control photos taken by other tour participants

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13.2 Your Photos

You are welcome to take photos and videos during tours for personal use.

Sharing on Social Media:

  • We encourage you to share photos and tag @heritageblinmanmine

  • By tagging us, you grant permission for us to share your photos

  • We respect copyright - we always credit photographers

Commercial Use:

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13.3 Withdrawing Consent

If we've published a photo of you and you'd like it removed:

  • Contact us with details (where published, approximate date)

  • We will remove it within 14 days

  • Note: We cannot remove images already shared by others

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14. COMPLAINTS AND CONCERNS

14.1 How to Complain

If you believe we have breached your privacy or the Australian Privacy Principles:

Step 1: Contact Us Email: info@heritageblinmanmine.com.au Phone: (08) 8648 4782 Mail: Heritage Blinman Mine, Mine Road, Blinman SA 5730

Provide details:

  • Your contact information

  • Description of the privacy concern

  • Any relevant documentation

  • Desired outcome

Step 2: We Investigate

  • We will acknowledge your complaint within 7 days

  • We will investigate thoroughly

  • We will provide a written response within 30 days

Step 3: Resolution

  • We will work with you to resolve the issue

  • We may offer remedies such as:

    • Correction of information

    • Deletion of information

    • Apology

    • Changes to our practices

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14.2 External Complaints

If you are not satisfied with our response, you can lodge a complaint with:

Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.au Phone: 1300 363 992 Email: enquiries@oaic.gov.au Mail: GPO Box 5218, Sydney NSW 2001

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The OAIC can investigate privacy complaints and make determinations.

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15. CHANGES TO THIS PRIVACY POLICY

15.1 Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in privacy laws

  • New services or features

  • Improvements to our practices

  • Feedback and complaints

15.2 Notification

When we make material changes:

  • We will update the "Last Updated" date at the top of this policy

  • We may post a notice on our website homepage

  • Continued use of our services after changes constitutes acceptance​

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16. CONTACT US

16.1 Privacy Questions

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information:

Heritage Blinman Mine Mine Road, Blinman SA 5730

Email: info@heritageblinmanmine.com.au Phone: (08) 8648 4782

Office Hours: Daily 9am - 5pm

 

While we respond to all inquiries:

  • Response times may be 2-5 business days

  • During peak season (April-October), responses may be faster

  • During summer (November-March), responses may take longer

  • For urgent matters, please call during office hours

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17. DEFINITIONS

Personal Information: Information about an identifiable individual, including name, email, phone number, and other contact details.

 

Australian Privacy Principles (APPs): The 13 principles in the Privacy Act 1988 that regulate how organisations handle personal information.

 

Sensitive Information: Information about an individual's health, race, ethnicity, political opinions, religious beliefs, sexual orientation, or criminal record. We generally do not collect this information.

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18. ACKNOWLEDGMENT

Heritage Blinman Mine acknowledges that we operate on the traditional lands of the Adnyamathanha people and respect their continuing connection to country.

 

We are committed to protecting the privacy of all visitors, including First Nations peoples, and handle cultural information with appropriate sensitivity and respect.

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Version: 1.0
Effective Date: 3rd November 2025
Last Reviewed: November 2025

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